It starts with an enquiry through the contact form. From there, I’ll review your details and, if it feels like the right fit, invite you to book a call so we can talk through your business, your goals, and what you’re looking for. After the call, you’ll receive a tailored proposal outlining the scope, investment, and a suggested start date. Once everything is agreed, a 50% deposit secures your project and confirms your place. From there, the process is structured and guided step by step so everything runs smoothly.

What’s needed will depend on the service you’re booking. For website projects, you’ll need your core content and assets ready. This includes things like your brand details (logo, colours, fonts), imagery, and website copy. To guide you through this, you’ll receive a Client Portal after booking, which outlines exactly what’s needed ahead of your start date. For audits or support, we’ll simply need access to your website or relevant platforms so everything can be reviewed or updated properly. If anything is missing, support can be added or I can recommend trusted designers or specialists. Having everything prepared upfront ensures the process runs smoothly and your timeline stays on track.

Timelines vary depending on the service. Website projects typically take between 2–6 weeks, depending on scope and how quickly content and feedback are shared. Audits and strategy work are usually delivered within a shorter timeframe, while ongoing support is flexible and continuous. Everything is discussed and agreed at the start, so you know exactly what to expect.

Investment varies depending on the service and scope of work. Website projects start from £1,500, while audits and ongoing support are priced based on your specific needs. You’ll always receive a clear proposal or outline before anything begins, so you can make a confident decision.

Your website is built in a way that allows you to make updates easily if you choose to. If you’d prefer not to manage it yourself, ongoing support is available to handle updates, improvements, and changes as your business evolves.

That’s completely fine. Whether you’re starting from scratch, refining what you already have, or unsure which direction to take, we can figure that out together during the enquiry and call stage. From there, I’ll guide you towards the service that best supports where your business is now.